Problems with Flashcom, a national DSL service provider
From: Ed Anderson
Subject: Re: The Flashcom Follies
Date: 23 May 1999 00:00:00 GMT
Message-ID: <37475133$0$201@@-DESPAM-@@nntp1.ba.best.com>
References: <7i3qo5$sfc$1@@-DESPAM-@@nnrp1.deja.com> <7i4tlk$m0g$1@@-DESPAM-@@remarQ.com>
X-Trace: nntp1.ba.best.com 927420723 201 pinch@@-DESPAM-@@206.184.139.134
Organization: large. http://www.pinch.com
X-Signature: search the archives via http://www.pinch.com/skin/
User-Agent: tin/pre-1.4-980818 ("Laura") (UNIX) (FreeBSD/2.2.8-STABLE (i386))
Newsgroups: comp.dcom.xdsl
Troy E. Vail wrote:
> Dear Newsreader,
>
> In response to this. We at Flashcom would like shed more light on this
> situation. First of all: the CO for this order would not be available untill
> April 1999, at which customer was informed. Second: CO was turned up for
> service, and order was processed. Third: Customer was informed that this was
> a 3-5 week process, so if he has an installation as of today we would live
> up to our contract.
>
> For anyone intrested in DSL, remember this is a new technology. Due to the
> great response of customers wishing to have DSL. DSP's have had to work long
> and hard with local Telco(some of which have not been overly helpfull, to
> provide serivce to the DSP) We at Flashcom have been trying to aid carrier
> DSP's with this problem.
>
> Thank you,
>
> Troy E. Vail
> Flashcom TechSupport
Rather than shedding any light, Troy, you've further convinced us that
Flashcom tech support is hiding in the dark. You addressed none of the
problems this customer had. You delayed him for months with empty
promises, provided no information as to what was happening, and lost the
paperwork repeatedly. You've got the same staff confusion and turnover
problems that you had last October when you started putting me through the
wringer. Fortunately, this potential user has been spared the agony of
actually dealing with a problem that required your customer support. He is
wise to have taken his business elsewhere.
The idea that Flashcom has any respect for a contract is a joke. This
disregard comes from the top level at Flashcom. I've documented my own
experience online as an alert to future customers:
http://www.pinch.com/flashcom/
Having that page up, I've received many reports from other frustrated
Flashcom customers. I provide a shortcut link for searching past
discussions here via Deja. Anyone considering Flashcom should know what
they're in for.
Again, Flashcom points the finger of blame at the Telco and some
fictitious new entity called a DSP.
Sure DSP's work long and hard with local Telco. A DSP is a Digital Signal
Processor chip. Or maybe you're coming up with new acronyms. Could it mean
Doomed Service Provider?
-- Ed "heh... Flushcom" Anderson
Displayed using a script by Ed Anderson
Problems with Flashcom, a national DSL service provider