Problems with Flashcom, a national DSL service provider
From: Ed Anderson
Subject: Re: Covad, Northpoint, and Flashcom
Date: 08 Apr 1999 00:00:00 GMT
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In comp.dcom.xdsl Scott R. Ehrlich wrote:
> I have been reading a variety of threads on comp.dcom.xdsl on the problems
> people having been having mostly with Covad in Covad/Flashcom partnership.
> What I haven't heard is anyone who has tried Flashcom through Northpoint.
> With all the hassles and delays Covad has caused customers and Flashcom,
> who about Northpoint?
> Stories, please.
The multitude of problems I had with Flashcom had nothing to do with the
CLEC, in my case PacBell. Delays, outrageous overbilling, cutting my
connect speed in half after two months, extreme rudeness, no tech support
for days during an outage, unresponsiveness, etc...
They blamed as much of that on Pacbell as they could, when in fact they
were all problems with Flashcom, its management, and boneheaded policies.
See http://www.pinch.com/flashcom/ for details.
Even though I closed the account in January, I am still cleaning up
the billing mess. I will never trust them again, for anything.
In the SF Bay Area, Northpoint is considered the premium CLEC, Covad used
to be number two, and PacBell number three, but PacBell now has a 384k
bandwidth guarantee, and 1.5M/128k service for $39/mo + ISP fee. Remember,
that's just the local loop. PacBell Internet (PBI) sucks rocks.
-- Ed "not even if you paid me" Anderson
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Problems with Flashcom, a national DSL service provider