Problems with Flashcom, a national DSL service provider
To: Brad Sachs
From: Ed Anderson
Date: Wed, 13 Jan 1999 17:23:30 -0800 (PST)
Subject: Re: Your PB service
In-Reply-To: <3.0.5.32.19990113121659.00929210@mail.flashcom.com>
Message-ID:
X-Website: http://www.pinch.com/skin/
On Wed, 13 Jan 1999, Brad Sachs wrote:
> Ed,
> Well I was going to call you this morning with some good news but after
> reading your post, I'm not sure I wanted to call you after all. We are
> keeping our PB DS3 in the Bay Area and were even going to offer you a FREE
> transfer to either the 384-1.5/128 at $49 a month or the 1.5-6M/384 service
> at $159 to let you take advantage of this great new deal.
>
> Lets make a deal, you retract your gripes with a public apology and I'll
> keep my part of the above bargain, a FREE transfer for your server and
> lower monthly rates.
>
> Let me know,
> Brad
>
> BTW PB has copies of your phone bills and is working on fixing that. Seems
> if you want split billing, like we do, PB is so messed up they change all
> billing to new address. They suggested (and we accepted) that they bill for
> DSL circuit directly and we bill only for ISP side.
So, let me get this straight. You told me to take up your breach of
contract with your lawyer, and dumped me off the phone, knowing that I had
unresolved billing problems with your "cramming" of duplicate charges on
my phone bill. Still no response from your accounting dept. You told me to
take it public, and I did. After my post, and PacBell announcing a rate
cut, you've decided it isn't practical for you to continue your boycott,
so you were thinking of offering me the quivalent of the service that I
already have that you were reducing two days ago. But you aren't really
offering to uphold our contract unless I retract my post and make a public
apology.
I was willing to keep my end of the contract your company required me to
sign. You breached that. You've got money of mine that doesn't belong to
you. You've been personally abusive. Now you want me to say that I don't
have a legitimate grievance, and you say that *I* should apologize
publicly if I want to keep my service.
Am I missing something here?
Had you made the offer to keep my service and reduce the fee two days ago
when I called you, it would have been very enticing indeed. As it is, I
have no confidence that you won't pull the rug out from under me at any
time, and I still need to resolve the billing issues.
I've spoken with Scott Campbell. He's closing my account, offered to ease
the transition and domain switch to PBI, and even apologized for himself
and for Flashcom. I appreciate that, but I intend to take your advice and
continue pursuing this through legal avenues. That is, of course, unless
you agree to immediately credit back all the money I've paid, which totals
approximately $671 to my credit card, plus $337 slammed on my phone bill.
That comes to $1008. Return that, and I'll acknowedge it publicly.
Most Sincerely,
Ed Anderson
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Problems with Flashcom, a national DSL service provider