Problems with Flashcom, a national DSL service provider
Path: shell3.ba.best.com!pinch
From: Ed Anderson
Subject: Re: Flascom / Bell Atlantic problems
Newsgroups: comp.dcom.xdsl
Followup-To:
References: <78beoj$3in$1@@-DESPAM-@@nnrp1.dejanews.com> <78covc$3fm$1@@-DESPAM-@@nnrp1.dejanews.com>
Organization: large. http://www.pinch.com
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Brad Sachs, president of Flashcom responded:
> dtiberio@@-DESPAM-@@my-dejanews.com wrote:
>> I would like to warn anyone considering DSL service with Flashcom.
>>
>> I have been waiting for 2 months now and do not have a completed installation.
>> I signed a 1 year agreement that has fees for early termination.
>
> according to the Telecommunications Act. BA would prefer that you wait for
> their service (which Flashcom will also provide) and will do everything they
> can to make the CLEC's (Northpoint in this case) look bad. They are purposely
> delaying your circuit, going to the wrong address, leaving rude messages,
> etc...
>
> As far as cancelling, any ISP will have the same problem we do with BA and
> you would be back to square one with additional time waiting. You should
> reserve judgement on Flashcom until your service is running as this is where
> we really shine. Our network and backbone is all digital and the best money
> can buy. Just ask any of our customers about the speed they are getting and
> then you can truly state your opinion of our service.
Flashcom points the finger of blame at PacBell for all of the problems
I've had. It just ain't so. PacBell was always responsive. Beware that
Flashcom decided to cut my speed from 384k to 192k after six weeks of
service, and tried to convince me that they were doing me a favor in the
long run. I've also been double billed, and I'm still waiting for my money
to be returned. I've posted the full story here recently. Also at:
http://www.pinch.com/flashcom/
-- Ed "just ask any OTHER customer" Anderson
Displayed using a script by Ed Anderson
Problems with Flashcom, a national DSL service provider